Role Summary
The main responsibility of the Service Coordinator at Scania Assistance 24/7 is to independently and simultaneously coordinate vehicle/engine related cases and to administrate cases from first customer call to closing of a case.
All in positive and accepted solution for the customer and according to guidelines, standards and work manuals.
Job Responsibilities
In a daily operations coordinate customer initiated cases according to the case handling process,
Independently and simultaneously coordinate vehicle/engine related cases reported to Scania Assistance
Administrate Scania Assistance cases from first customer call/contact to closing of a case according to standards, guidelines and manuals and to a positive and accepted solution for the customer
Analyse and direct new customer requests to the most appropriate Scania workshop for intervention.
On behalf of the customer home dealer provide a guarantee of payment (GOP) to the repairing worksh...