The Service Coordinator is responsible for planning, scheduling, and managing field service operations to ensure timely and efficient delivery of services to customers. This role acts as the central communication link between customers, field technicians, and internal departments to ensure smooth coordination of field activities, resource allocation, and customer satisfaction.
Key Responsibilities: Scheduling & Dispatching - Schedule and dispatch service technicians for equipment installations, preventive maintenance and adhoc repairs.
- Prioritise service calls based on urgency, customer needs, and technician availability.
- Monitor technician routes and adjust schedules to optimise response times and reduce downtime.
Customer Coordination - Act as the main point of contact for customers regarding service requests, appointment confirmations, and status updates.
- Provide accurate...