Full Time
Remote Opps w/in Co footprint
Shirley, NY, Shirley, NY, US

Salary Range: $19.00 To $22.00 Hourly


Position Summary: The Service CSR supports our service team in ensuring Paraco is able to provide memorable, positive and engaging customer support to all customers in a timely manner. As a Service CSR you will be responsible for customer communications; triage each situation in order to determine the best resolution to maintain customer satisfaction. This role reports directly to the Director of Service operations.

Key responsibilities and essential job functions include, but are not limited to:

+ Answer incoming phone calls, including dedicated emergency line, in a pleasant & professional manner with the goal of no call going unanswered.

+ Correspond with customers; emails, phone and in person regarding service related issues, billing and scheduling. Researching account detail and history and coordinating with all r...