At SOTEC Consulting – Astek Group, we are looking for a Service Delivery Lead to join an international environment, working with global stakeholders and leading service delivery for critical systems.

This role is focused on service management, client interaction, incident handling and continuous improvement, with exposure to DevOps practices

Main responsibilities

Drive and facilitate collaboration between client stakeholders and delivery teams
Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
Manage service delivery processes and workflows
Handle client communications and escalations
Monitor and report service delivery KPIs and metrics
Support and lead day-to-day service delivery activities

DevOps & Performance

Assess DevOps maturity and analyze DORA metrics
Evaluate:
Deployment Frequency
Lead Time for Changes
Change Fail...