Role Purpose

Own end-to-end delivery, reliability, and continuous improvement of IT services that enable R&D innovation across multiple MedTech business units. Ensure secure, compliant, and resilient operations across lab computing, instrument workstations, segmented/ICE networks, and integrated IT/OT capabilities.



Key Responsibilities:

Lead day-to-day IT service delivery for R&D labs working in collaboration with the site based BT and R&D leaders; incident, request, problem, and change management via ITIL/ServiceNow with clear SLAs/OLAs and root-cause eradication and transparent communications to site leadership.

Act as the site technologist. Translate R&D site strategies into practical, secure solutions on the shop floor and in labs; advise on architectures, platforms, and patterns that accelerate throughput and quality. Understand and document the business goals(s) and how our technology can enable those outcomes...