Job Description

Must Have Technical/Functional Skills

" Strong understanding of IT infrastructure domains:

" Server & storage technologies

" Data center operations

" Network and security infrastructure

" Cloud platforms (Azure/AWS/GCP)

" Virtualization (VMware/Hyper V)

" Backup/DR solutions

" Good command of ITSM tools (ServiceNow, Remedy, Jira Service Management, etc.).





Roles & Responsibilities

" Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing.

" Ensure all infrastructure services meet agreed upon SLAs, OLAs, and KPIs.

" Oversee incident, problem, and change management processes in compliance with ITIL standards.

" Lead daily/weekly operational reviews, ensuring timely escalation and resolu...