Job title: Service Delivery Manager - WCA

Band: 4

Contract: Perm

Location: Homebased with travel required based on business needs

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

• The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
• They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and sup...