Service Delivery Manager

Permanent - Hybrid - Bristol

On behalf of a key client in the Bristol area, we are looking for a Service Delivery Manager to join a high-growth, Bristol-based Managed Service Provider (MSP).

This isn't just a ticket-managing role. You will have full ownership of the Professional and Digital Services delivery function, building the operating discipline and commercial structure needed to scale through 2026 and beyond.

The Mission

You'll be the bridge between technical excellence and commercial success. Your goal is to drive disciplined project delivery-from scoping and SOW quality to final invoicing-ensuring every project hits its margin targets while maintaining the high quality customers expect.

What You'll Own

Commercial P&L: Driving gross margin for all project-based work.
End-to-End Lifecycle: Owning scoping, SOWs, change-order governance, and customer sign-off.
Team Leadership: Managing and develo...