The Service Delivery Manager (SDM) is established as the contractual service owner, acting as the single point of accountability for end-to-end service performance across all domains. This role is critical for driving a shift from reactive support to proactive and preventive operations across hybrid cloud and on-premises environments, ensuring stability, strict compliance with contractual obligations, and continuous value demonstration for enterprise clients.
Act as the single point of accountability for end-to-end service performance and strict contractual compliance, including tracking SLA breaches and managing commercial alignment, scope, and cost risks.
Enforce service boundaries and RACI alignment, coordinating resolution efforts with internal technical teams, CSP (GCP, AWS, Azure, Alicloud), and third‑party vendor tea...