At Definity, a leading technology company focused on AI-driven solutions and digital transformation, we are continuously expanding our team to support innovative, high-impact projects.

We are seeking a Service Delivery Manager.

This is a 100% on-site position based in Monterrey, Mexico.

Requirements 5+ years of experience in a Service Delivery Manager or similar role.

Proven experience managing complex technical projects from inception to completion.

Proficiency in project management tools such as MS Project, JIRA, GitHub, and Azure Pipelines.

Strong understanding of project management methodologies: Agile, Scrum, and Waterfall.

Familiarity with AI-powered tools.

Experience managing software development projects and Microsoft-based technology solutions.

Experience leveraging AI for process automation, reporting, and operational decision-making is a plus.

Excellent organizational, time...