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🥝 Service Delivery Manager
Lenovo | petaling jaya, Malaysia | Posted June 12, 2026
Job Description
- Lead complex service delivery processes, develop creative resolutions to complex problems and ensure contractual support service deliverables are understood and managed effectively.
- Maximize the value of the customer’s investment in Lenovo products and services throughout the end to end customer life-cycle. Manage customer escalations and act as the customer’s advocate.
- Ensure effective ownership, communication, coordination, and facilitation of support service activities between the Customer and support teams, account teams, field service personnel, and customers.
- Compile, analyse and interpret statistical data and trends relating to service level and operational effectiveness.
- Act as a single point of contact for customer escalations and own the coordination and oversight to problem-solving efforts between customers, Support engineers, field service personnel, software support, investigation and analysis of product problems.
- Develo...