Oversees the coordination of customer service and support activities which may include the delivery of pre- and post-sales services, customer care and retention, installation, technical support, repair, and maintenance of organization’s products.

Operations management:

Responsible for the day to day running of the Operational tasks in line with the performance measures established by the business and ensure maximum up-time and the accurate and early response to client operational issues.

Run the managed services operations in alignment to the service management service operations (SMSO) processes, delivering contracted outcomes to our clients.

Service delivery management:

Create and maintain a comprehensive list of client requirements, scope of deliverables, technology and the delivery model.

Responsibility for resource planning and work allocation to meet agreed service levels.