Job Summary:
Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services. The SDM will act as the single point of contact for all service-related matters, lead internal teams and third-party vendors, and ensure alignment with ITIL and managed services best practices.
Core Competencies: - Service Excellence – Delivering measurable outcomes through disciplined service operations. - Leadership – Leading cross-functional teams in dynamic, high-availability environments. - Customer Focus – Translating client requirements into actionable delivery plans. - Communication – Strong verbal and written communication with stakeholders at all levels. - Compliance Awarenes...