Must-Have Requirements . . . . . . . . . Extensive IT Service Delivery experience, with strong focus on EUC / Field Services Proven experience as a Service Delivery Manager or equivalent role in ASPAC region Strong customer relationship management experience with enterprise clients Hands-on experience managing multi-country teams in a matrix environment Solid understanding of ITIL / Service Management frameworks Demonstrated experience in vendor management and governance Strong skills in reporting, documentation, and executive communication Ability to drive transformations and continuous improvement initiatives Excellent stakeholder management, escalation handling, and problem-solving skills Good-to-Have Requirements . . . . . . . Experience supporting pharmaceutical or life sciences clients across manufacturing, labs, and corporate sites Exposure to global EUC transformation programs (tool consolidation, automation, self-service, device lifecycle) Knowledge of ServiceNow or similar IT...