We are seeking an experienced and customer-focused Service Delivery Manager (SDM) to oversee the delivery of IT services and ensure high levels of client satisfaction. The successful candidate will be responsible for managing service operations, monitoring service performance against agreed SLAs, coordinating cross-functional teams, driving continuous improvement initiatives, and serving as the key point of contact for customers on service-related matters. This role requires strong stakeholder management, problem-solving skills, and the ability to lead teams in a fast-paced environment while ensuring operational excellence and service quality.
Key Responsibilities:
Service Delivery