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🥝 Service Delivery Manager
Tetra Pak | Tunis, Tunisia | Posted June 06, 2026
Job Description
What you will do
Lead all planned field activities so that they are executed to a High-Quality standard and in line with agreed procedures, safety standards and regulations andensuring that all assignments are manned in perspective of first-time right approach to improve customer experience.Ensure active presence at customer sites, securing good relationship and partnership with customer’s operations management by frequent field visits(preferably 30 to 50% of available time).Drive optimal utilization, resource readiness and responsiveness in collaboration with KA teams and central planning function, also manage the maintenancework profitability.Lead CSO scope issues to ensure timely and quality resolution. Support with analysis, action plan and regular communication with relevant stakeholders.Lead the competence development in collaboration with training function to ensure the resource readiness for all curren...