We're partnering with a leading enterprise technology environment supporting large-scale, mission-critical infrastructure across Singapore. This is an opportunity to work on complex hybrid IT systems with strong governance, structured processes, and exposure to enterprise-grade operations. You will be part of the IT Governance team, driving service delivery, compliance, and operational excellence across a portfolio of systems. This role is ideal for someone who is hands-on, detail-oriented, and strong in stakeholder management.
What You'll Be Doing You will oversee service management activities across a system or family of systems, including: 1. Service Management Monitor and report SLA/KPI performance across systems Engage directly with stakeholders, Ops Managers, and vendors Provide regular updates on system health, risks, and incidents Prepare monthly reports and participate in governance meetings (Service Review, Audit, Ops, etc.) Support DR/BCP, backup & recovery exercises Driv...