What the role is
You will be exposed to the workings of MINDEF/SAF, have an opportunity to learn about best service delivery practices in both the private and public sectors, and gain design thinking skills. What you will be working on
Perform horizon scanning and review current landscape to establish service delivery strategy, and work with stakeholders on delivering the strategy Engage users and stakeholders to write service delivery policies Establish, monitor and track service standards through benchmarking studies, service audits, and internal reports Assess, develop and maintain user experience maps based on a review of current processes, to ensure a shift that is in line with our service delivery strategy Collaborate with business owners and implement initiatives to re‑imagine and re‑design current user experience Serve as a change agent to initiate new solutions, influence relevant stakeholders to address gaps in user experience and advise on approaches to positively enha...