Service Delivery Supervisor Philippines

Location: Manila, PH

The Role: Service Delivery Supervisor is instrumental in ensuring that Service Delivery tasks (Booking, Documentation, Counter, Invoicing & Disputes, cargo readiness and Idle full) are completed efficiently to meet customer requirements and adhere strictly to Group processes and local legal requirements.

Responsibilities

• Deliver excellent incident (case) management as per Service Level commitment
• Managing the team day to day to meet KPIs
• Conduct regular reviews with internal departments (GBS, Sales, Lines, Finance…) to deliver any improvement or address any risk
• Engage with internal departments (GBS, Sales, Lines, Finance…) for better resolution time & process
• Effective management and escalation of unresolved customer technical problems
• Motivate and develop your team to provide the best service

Qualificat...