Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty.As a key member of the Service Desk team, you will have the opportunity to work with a team of experienced and skillful agents to improve the quality of our customer service.Responsibilities and DutiesGather customer information and determine a customer's issue by analyzing symptoms and figuring out the underlying problem/root cause.Ensuring.The correct identification of what the customer is trying to accomplish so that time is not wasted on attempting to solve a symptom instead of a problem.Enough information is gathered from the contact and is not limited to the following criteria: basic information such as contact details, fleet detail, vehicle detail, and full problem description.Ensuring that all relevant detail is recorded in the correct format, including but not limited to completing the notes...