Immediate requirement for a experienced Service Desk Analyst to join a busy and high-performing local government IT team for a 3 initial 3 month assignment. These roles are ideal for professionals who thrive in fast-paced environments and enjoy delivering excellent customer service.

About the Role You’ll be the first point of contact for IT support, providing both remote and face-to-face assistance across a range of sites. Working under the Service Desk Team Leader, you’ll play a key role in ensuring smooth day-to-day ICT operations.

Key Responsibilities

• Provide Level 1 IT support across desktop, mobile, and network environments
• Troubleshoot and resolve incidents and service requests within SLA timeframes
• Deliver high-quality customer service via phone, remote, and in-person support
• Log, track, and update tickets using ITSM tools (Halo experience highly regarded)
• Support hardware deployments, upgrades, and a...