Minimum 3 Years of experience in effectively working on a company Service Desk an in involving Co-ordination and Interaction with business users via different mode of communication. Have working experience in rendering Application Support not limiting in Identify, Evaluate, Prioritize and Resolve user requests and issues. An IT undergraduate degree from a recognized college or university ITIL Certification at Foundation level Strong understanding of Window 10 Operating Systems Strong understanding of Microsoft Office 2016 Client and Web Access Experience in Supporting Office 36, SharePoint, One drive, MS Teams Basic understanding of Microsoft Active Directory and Microsoft Exchange Solid PC networking concepts understanding Installation and configuration of PC peripherals The ability to troubleshoot and resolve desktop issues Analytical & Problem-solving Skills Strong and fluent communication skills in English (verbal and written) The ability to both takes direction and wo...