Overview

Service Desk Analyst (L1) – Deliver top-tier first-line IT support in a dynamic, customer-focused environment

IT Support | Johannesburg | Full-Time | 08:30–18:00 BST (Shift Rotation)

About Our Client

Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery.

The Role: Service Desk Analyst (L1)

As a Service Desk Analyst (L1), you'll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. Thi...