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🥝 Service Desk Analyst

Proactive.IT Appointments | Solihull, United Kingdom | Posted June 04, 2026

Service Desk Analyst

Job Description

11614SJR
£28k – 32k per year


Service Desk Analyst


Shifts operating between 8am-6pm


We are looking for a proactive and customer-focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high-quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects.


This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services.


Key Responsibilities

  • Provide first- and second-line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs.

  • Accurately log support calls and update actions to agreed standards.

  • Manage high-priority incidents and coordinat...

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