We are seeking a Service Desk Engineer with good experience in troubleshooting Active Directory, O365 and basic Server issues. Preferred: Immediate Joiners Key Responsibilities: Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve technical hardware and software issues. Escalate unresolved issues to the next level of support. Log all incidents and requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, Zendesk). Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals. Provide support for common software and applications (e.g., Microsoft 365, Zoom, VPN, etc.). Assist with onboarding/offboarding activities including account provisioning and hardware setup. Follow standard procedures and document resolutions in the knowledge base. Ensure SLAs and response time targets are met. Participate in IT projects and continuous improvement initiatives. Required Qua...