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🥝 Service Desk Analyst

Two95 International Inc. | Wyomissing, Pennsylvania, United States | Posted May 12, 2026

Service Desk Analyst

Job Description

Job Title: Service Desk Analyst


Location: Wyomissing, PA


Job Type: Full Time




Duties and responsibilities




  • Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously in to the case management system.

  • Create user accounts and access rights for clients when applicable.

  • Provide exceptional customer service to all clients.

  • Utilize the all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.

  • Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.

  • Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies ...

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