Service Desk Engineer – 3-month contract – London My Banking client looking for a customer-focused Service Desk Engineer to join a busy IT support team, providing high-quality first-line technical support to end users. This role is ideal for someone who enjoys troubleshooting issues, delivering excellent customer service, and resolving incidents quickly while meeting agreed service levels. You'll be the first point of contact for IT support, handling a combination of telephone calls, walk-up requests and service tickets, ensuring users receive a professional and efficient support experience. Required Skills & Experience from the Service Desk Engineer: Previous experience in a 1st Line Support or Service Desk Engineer role. Proactive and eager Engineer that can bring loads of energy to the team. Microsoft 365 administration and support. Active Directory user and group administration. Microsoft Entra ID (Azure Active Directory). Developing and following operational procedures Microsoft I...