Job Description

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Service Desk Manager – Lead the team. Raise the standards. Build something better

£40,000 – £50,000 | Bedford (4 days onsite) | MSP Environment

Some Service Desk Manager roles are about keeping things ticking over.

This one is about taking a good service desk and making it great.

You’ll inherit an established team of 13 - 14 engineers across 1st, 2nd, and 3rd line support. The foundations are in place. The tools are there. The processes are mature.

But there’s still plenty of opportunity to tighten things up, improve quality, and develop the people around you.

If you’re the kind of manager who enjoys coaching others, improving processes, and raising standards, this could be a brilliant fit.

What’s in it for you?

• Salary: £40,000 – £50,000
• Location...