Job Title: Service Desk Personnel

Location: Nashville, TN (Onsite)

Duration: 6 Months (Extension Possible)

Schedule: Monday - Friday, 8:00 AM - 4:30 PM CST



Overview:

This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered.



Position Summary:

Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to...