Job Title: Service Desk Executive – Spanish Language Support
Location: Noida
Experience: 1–4 Years
Shift: Rotational shifts (Global support hours)
Job Summary
We are looking for Spanish-speaking Service Desk Executives to support global users by providing first-level technical and customer support. The role requires strong communication skills in Spanish and working proficiency in English, along with experience in IT Service Desk or Technical Support environments.
Given the business-critical transition timelines , this requirement is time-sensitive and requires immediate attention.
Key Responsibilities
Provide L1/L2 support to end users via phone, email, and chat.
Handle incidents, service requests, and basic troubleshooting related to IT systems, applications, and hardware.
Log, track, and resolve tickets using ITSM tools in line with SLA/OLA.
Communicate effectively with global users in Spanish and English.
Escalate issues to appropriate teams when...