Service Desk Team Manager

Closing date: 25 June 2026

Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision‑making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things!

Main duties of the job

As Team Manager for NICE's London Service Desk, you will lead a motivated support team, drive continual service improvement, and ensure reliable, resilient service delivery across NICE.

Home base: London or Manchester (travel to London 2‑3 times per month).

Responsibilities

• Lead and performance‑manage a Service Desk team to deliver 1st and 2nd line support within agreed service levels.
• Act as a senior escalation point for complex tec...