Tata Consultancy Services is seeking a Service Desk Tier 2 Team Lead to oversee daily operations, manage escalations, and ensure high-quality incident resolution. You will work closely with Tier 1 teams, internal resolver groups, and vendors. The ideal candidate has proven experience in IT Support, strong communication skills, and a solid understanding of ITIL processes. This full-time position is based in Metro Manila and offers opportunities for operational improvement and client engagement.
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