We are looking for a skilled Service Engineer to join our R&D team at Fiskars Group. In this role, you will act as the single point of contact between R&D and our global consumer service teams and external repair partners. Once R&D develops a new battery‑powered tool, you will be the first to learn it: R&D will train you in‑depth on product features, electronics, mechanics, and failure modes. After this, your responsibility is to train the service network and consumer service, ensuring consistent, high‑quality service capability across markets.
A critical part of the role is collecting, analyzing, and structuring feedback from consumers, customers, service centers and repair technicians. You will transform these insights into actionable learnings for R&D, enabling corrective actions, reliability improvements, and future product upgrades.
This is a hands‑on technical role suited for a service‑minded problem solver with strong e...