Location: Singapore, SG. Remote Work: Field.
Job Overview To provide installation, commissioning, repair, and preventive maintenance services for medical equipment in healthcare environments. Acts as the primary field contact for technical service, ensuring customer satisfaction and effective case resolution.
Job Responsibilities and Essential Duties - Provide installation, commissioning, repair, preventive maintenance and field service corrective action (FSCA) implementation services at customer locations independently, and according to established procedures.
- Diagnose and resolve complex technical faults.
- Manage difficult case communication directly with customers, providing technical explanations and setting realistic expectations.
- Follow all company service protocols, accurately completing service checklists and reports.
- Handle all administrative work associated with service delivery and ensure timely do...