Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.
Key Responsibilities & Duties - Provide reactive call-out response and exceptional service to Customers
- Installation of systems and products
- Provide Customer with product training
- Carry out hardware and software modifications/upgrades on existing sited equipment
- Regular Preventative maintenance of existing products
- Management and control of spare parts for product repair and upgrade
- Communication and escalation of any service issues in line with the relevant processes
- Cover for other regions during periods of high workload
- Working as part of a team or individually responding to on site customer support requests
- We...