NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Service Excellence Manager/Director you will be responsible for ensuring that services delivered to customers consistently meet contractual and agreed performance standards. You will proactively prevent customer escalations and missed SLAs, driving service improvements through process optimization, automation, and innovation. In this role, you will adopt and implement best ITIL practices and lead the integration of lean strategies into operations.