We are seeking a friendly, customer-focused Service Experience Specialist to join our dynamic team. In this role, you will be the first point of contact for service customers, creating a welcoming and positive experience.

Job Responsibilities

• Greet service customers in a friendly, professional, and welcoming manner.
• Offer refreshments and ensure customers feel comfortable while they wait.
• Engage customers in conversations about their current vehicles, understanding their needs and satisfaction level.
• Provide information on potential upgrades or new vehicle options, highlighting benefits and features.
• Assist customers with vehicle appraisals and help evaluate the condition of their current vehicles.
• Identify opportunities to introduce customers to the sales team and facilitate the sales process.
• Support the sales team by tracking customer interactions and providing leads on potential vehicle upgrades.
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