The Summer Shack in Cambridge is hiring a service manager.
The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, and teamwork. This role reports to the General Manager, a highly experienced hospitality professional.
Key Responsibilities
Oversee daily floor operations during service, ensuring smooth, efficient, and polished executionLead, coach, and motivate front-of-house staff including servers, bartenders, hosts, and support staffMaintain high standards of service, presentation, and guest engagement at all timesAct as the primary point of contact for guests during service, resolving concerns professionally and promptlyCoordinate closely with the kitchen and bar teams to ensure ...