Job Overview
Summary/Objective
The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures the daily availability of technician's time is consistently sold to service customers.
Essential Functions
Forecasts goals and objectives for the department and strives to meet themHires, trains, motivates, counsels, and monitors the performance of all service department staffPrepares and administers an annual operating budget for the service departmentMaintains reporting systems required by general management and the factoryMonitors and controls the performance of the department using reports, tracking systems, and surveysDevelops and implements a marketing plan which promotes new and repeat businessUndersta...