Job Description
Own and govern IT services across their lifecycle (incident, problem, change, request).Ensure stable and efficient daily service operations Monitor SLA, KPI, CSAT/DSAT performance and drive corrective actions. Act as primary point of contact for customers and key stakeholders.Lead service reviews, reporting, and communication on service performance, risks, and improvements.Manage escalations and ensure timely resolution of critical issues. Coordinate service teams, service leads, and contractorsSupport workload planning, prioritisation, and resource management.Identify operational risks and implement mitigation plans.Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose there medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the...