Responsibilities

• Oversee the delivery of IT services and projects to ensure they meet defined SLAs, timelines, and quality standards
• Liaise with business and technical stakeholders to define, establish, and formalize Operations & Maintenance (O&M) processes
• Coordinate across technical teams to manage incident resolution and service restoration within agreed SLAs
• Monitor service performance and implement improvements to enhance efficiency and reliability
• Conduct daily stand-ups and regular progress reviews with project and operations teams
• Oversee change management processes, including review and approval of change requests
• Support root cause analysis and problem management to prevent recurring issues
• Coordinate resource allocation and resolve scheduling conflicts across teams
• Provide regular status updates during major incidents and change activities
• Build and maintain strong...