Service Manager – Spain (Valencia)

Zoomlion, a global leader in machinery manufacturing, is looking for an experienced Service Manager in Valencia, Spain.

Responsibilities

• Monitor service business execution quality and process compliance, identify and report service quality issues, major product quality issues, and other anomalies.
• Collect system issues, propose process optimization suggestions, and supervise the implementation of optimization.
• Coordinate service resources, identify anomalies such as insufficient and unauthorized use of service resources, and coordinate resources across departments.
• Build and manage customer service centers, monitor customer feedback transmission, and oversee customer complaint handling.
• Construct the department, including recruitment, training, selection, and cultivation of personnel.
• Other key tasks assigned by headquarters and superiors.

Qualif...