Our client is seeking an experienced Service Manager to join the Port Elizabeth team. The successful candidate will be responsible for the entire Eastern Cape Region. Set and drive the Eastern Cape service operations plan across all regions and major client Ensure consistent service standards across East London, Port Elizabeth/Gqeberha, Mthatha Provide clear leadership to technicians, controllers and support staff. Work with branch and divisional managers to resolve regional service risks quickly Monitor technician productivity daily, including calls completed, travel time, repeat calls Drive the required calls-per-technician-per-day target by region and skill level. Identify underperforming technicians and implement corrective action Manage leave, standby, overtime, attendance, conduct and field professionalism Ensure technicians are allocated according to skill level, geography, urgency and machines Oversee call logging, dispatch, prioritization, escalation and closure disc...