Overview

Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)

Capitole Madrid, Community of Madrid, Spain

Are you ready to take on a strategic role for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from Time & Material (T&M) to managed services and fixed-price projects . This is a unique opportunity to combine strategic vision, client leadership, and operational excellence , while driving value and innovation for a major client in a highly international environment.

What you’ll do

• Build strong and lasting relationships as a trusted partner for a key client.
• Design, implement, and optimize managed services and fixed-price project models.
• Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery.
• Proactively manage risks and dependenci...