We are looking for a detail-oriented and proactive Service Operations Coordinator to support the smooth execution of day-to-day service operations. In this role, you will play a key part in delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards. You’ll collaborate closely with internal teams and BPO partners to contribute to a culture of operational excellence and continuous improvement.
WHAT YOU WILL OWN:
Handle daily service operations tasks to support overall team goals and ensure service levels are met.
Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.
Escalate complex operational issues and follow up to ensure resolution and process improvement.
Maintain process documentation and support standard operating procedure (...