As a Specialist/Assistant Manager in Service Optimization at GoGlobal, you will play a critical role in analysing, documenting, and optimizing our business processes. You will work closely with various teams to ensure that our processes are efficient, well-documented, and continuously improving.

• Lead process mapping, gap analysis, and reengineering initiatives to enhance operational efficiency, quality, and scalability.
• Develop, review, andmaintainclear and comprehensive Standard Operating Procedures (SOPs), including process documentation, workflows, flowcharts, and control frameworks.
• Support end-to-end project management activities, including planning, scheduling, dependency tracking, and cross-team coordination to ensure on-time delivery.
• Act as a key liaison between business stakeholders, project teams, and external partners to ensure alignment, clarity, andtimelydecision-making.
• Track project milestones, risks, issues,...