Service Project Manager

Client Relationship & Stakeholder Management

• Primary Point of Contact: Act as the main interface for the client, proactively communicating with stakeholders on all issues arising during service delivery.
• Requirement Alignment: Actively respond to, clarify, and manage client requirements, taking full ownership of communication and feedback loops.
• Change Negotiation: Coordinate and negotiate live environment changes with the client, ensuring perfect synchronization regarding change details, scope of impact, and planned change windows.

Incident & ITIL Process Management

• Process Governance: Establish, enforce, and maintain management systems for Incident, Problem, Configuration, Change, Release, and SLA-related processes.
• Ma...