Service Stability Lead

Application Deadline: 29 May 2026

Department: Connectivity

Employment Type: Permanent

Location: Cyberjaya

Description

The Service Stability Lead owns the end‑to‑end management of high‑severity incidents and underlying problems, ensuring rapid service restoration and permanent resolution of root causes.

The role combines real‑time incident leadership with proactive and reactive problem management to ensure that:

• Major Incidents are effectively led, controlled, and communicated
• Root causes are identified, understood, and eliminated
• Trends and risks are proactively identified and mitigated
• Improvements are implemented through to completion via Change Management

The role acts as the operational lead during Major Incidents and the owner of service stability, ensuring incidents are resolved quickly and do not recu...