• Ensures all processes and requested tasks are done on time and according to the set targets and KPIs • Ensures all periodic and repetitive processes are complied with and done on time (daily, weekly, monthly, quarterly processes/transactions) • Completes and submits assigned reports on Time • Ensures mails are checked and acted on daily, and that the corresponding paperwork are also completed. • Guarantees utmost accuracy for all work output • Provides accurate solutions to concerns raised by internal and external customers • Liaises with the market units or direct customers in regard to any detail that is not very clear • Follows the team’s defined processes and procedures and complies with the company’s policies • Takes part in process documentation and prepares/collects data for reports • Escalates out of boundary issues to the Senior Shared Service Administrator • Suggests possible areas for improvement through proper channels • Pays close attention to details. • Makes the ne...