Responsibilities

Carry out the service of ICT products such as workstations, laptops, phones (Apple, Samsung, etc.), and tablets.

• Installation and configuration of software and hardware.
• Repair and replace equipment including terminals, modems, printers, and other peripherals.

Diagnose and resolve software and hardware problems.

• Dismantle laptops/desktop computers for component replacement, storage and RAM upgrades, data recovery, and backup.
• Support peripheral devices such as terminals, printers, switches, and routers.
• Diagnose faulty ICT products, especially PCs, laptops, phones, and tablets, solving hardware and software issues.

Select, download, install, and use updated software and programs for developing products.

• Perform regular upgrades to keep systems up to date.
• Instruct clients on software and mobile app use.

Maintain a high‑qualit...